SCOPE OF WORK
Reporting to the Executive Director, Cage, Count & Collections, this role will be primarily responsible to ensure smooth operation of Cage and all company monies, negotiable instruments and assets are properly controlled, secured and handled appropriately and that integrity of the process is maintained, and all policies and procedures are consistently adhered to, mentored and developing potential staff into the next level.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
Duties may include but not limited to:
- Manage and oversee all aspects of the Cage operations including – Front window gaming operations, as well as Cage support functions- Main Banks, Chips Banks (Fill Banks), VIP Junket, Premium Player, Soft Count, Marker Bank and Team Member Banks.
- Determine the optimum level of bankroll and casino currencies that the Cage must maintain to efficiently sustain operations.
- Ensure the departments policies and procedures are consistent and compliant with the Government Internal Control Requirements, the Company’s Internal Control Standards and local Laws, regulations, and instructions.
- Ensure the department’s compliance with Anti–Money Laundering and reporting controls and standards.
- Oversee the confidentiality of gaming records that the Cage department maintains.
- Determine and monitor manpower requirements for optimal performance to meet business demands.
- Ensure exceptions, variances, issues, policy deviations identified are reviewed and appropriately addressed.
- Positively contribute in project planning, rollout, and implementation, especially those projects that span across various casino departments.
- Review Team Members cross training plan to ensure development, coaching and the skills required for individuals and operations has been met.
- Ensure all chip movement/accountability is processed according to approval process.
- Ensure adequate training programs are formulated and implemented for all Cage positions.
- Ensure scheduling is performed fairly and equitably in all Cage areas and that rosters are developed to compliment business demand.
- Evaluate and provide guidance and feedback to direct reports and other Cage Team Members to maintain and enhance operations of the Cage department.
- Comply with all the Company's regulations and policies from time to time (including, but not limited to Internal Labor Regulations, Code of Conduct, Internal policies …).
- Perform other duties and responsibilities as reasonably assigned by the Head of Division or Company Management from time to time, within the scope of the position, efficiently and within the required timeframe.
REQUIREMENTS/QUALIFICATIONS
- Minimum College or Bachelor’s Degree in a related field, or equivalent work experience in Cage Operations management.
- Preferably 8–10 years of industry experience in Cage Operations management, with a proven track record in providing overall direction, implementing operational strategies, and driving continuous improvement.
- Ability to identify, develop, support, and train prospective Team Members for career advancement, ensuring quality assurance, integrity, and a strong work ethic are consistently practiced and maintained.
- Minimum 5–8 years of experience in a managerial capacity.
- Must be able to work varied shifts, including nights, weekends, and holidays.
