Teen Activities Coordinator
Department: Youth Staff
Employment Type: Fixed Term Contract
Location: GLOBAL
Reporting To: Youth Manager
Description
Set a course for adventure with Princess Cruises!As one of the world's leading cruise brands and an employer of choice in the industry, Princess Cruises offers exciting career opportunities aboard a fleet recognized for exceptional guest experiences and innovation at sea.
Our teammates represent more than 60 nationalities and bring diverse talents, perspectives, and experiences to life every day. Together, we create memorable moments for guests while building rewarding careers in a supportive, inclusive, and globally connected environment.
At Princess Cruises, we are passionate about delivering exceptional service and creating unforgettable experiences. We are looking for individuals who share our commitment to excellence, thrive in a team environment, and take pride in making a positive impact on our guests and fellow teammates.
As part of the Princess family, you'll enjoy competitive benefits, professional development opportunities, international career pathways, and the unique opportunity to explore some of the world's most breathtaking destinations.
Key Responsibilities
We are seeking a dynamic Teen Activities Coordinator to support the Youth Activities Manager in delivering a safe, engaging, and guest-centric youth and family experience. You will take the lead on teen programming, creating a fun, inclusive environment that inspires participation, builds connections, and contributes to overall guest satisfaction.Key Responsibilities include:
- Consistently exceed Youth and Family Experience targets by promoting a personalized, guest-centric culture for teens and their families.
- Champion a culture of service excellence, ensuring all teen activities reflect Princess standards and drive guest satisfaction and engagement.
- Lead, motivate, and support Youth Staff assigned to teen activities, providing clear direction, coaching, and feedback.
- Plan, coordinate, and host a varied programme of teen activities, events, and social experiences that are age-appropriate, inclusive, and aligned with brand guidelines.
- Utilize Princess MedallionClass products, services, and applications to enhance teen and family engagement and personalize the onboard experience.
- Partner closely with the Youth Activities Manager to schedule, deliver, and continuously improve youth and teen programming across sea days and port days.
- Maintain a strong, visible presence in teen spaces and youth center, role-modelling positive behavior and building rapport with teens and their families.
- Proactively gather, document, and communicate guest feedback, complaints, and special requests, ensuring timely follow-up and resolution.
- Support operational efficiencies by monitoring participation, identifying trends, and sharing best practices and improvement ideas with the wider team.
- Ensure all teen activities and youth spaces comply with company policies, safeguarding requirements, and public health standards.
- Oversee the setup, cleanliness, and atmosphere of teen areas, ensuring they are safe, welcoming, and ready for each activity.
- Manage and monitor inventory of programme supplies, games, and equipment, ensuring appropriate stock levels, secure storage, and timely replenishment.
- Collaborate with other onboard departments (e.g. Entertainment, Hotel, Shorex) to promote teen and family offerings and support cross-departmental events.
- Actively participate in required trainings, drills, and meetings, and perform assigned safety and emergency duties related to youth and teen operations.
Skills, Knowledge & Expertise
- Education & Certifications: Degree or diploma in Education, Recreation, Child Development, Hospitality, or a related field preferred. CPR and First Aid certification required (or willingness to obtain prior to embarkation). Child safeguarding training or certification is a strong asset.
- Professional Experience: Minimum 2 years of experience in youth programming, education, recreation, or a related field, with at least 1 year in a supervisory or leadership capacity.
- Youth & Teen Programming Expertise: Proven track record of designing, implementing, and evaluating engaging programmes for teens and/or children, ideally in a hospitality, camp, school, or leisure environment.
- Leadership & Teamwork: Strong leadership skills with experience supervising, coaching, and motivating a diverse, international team to deliver high-quality guest or participant experiences.
- Guest / Customer Service: Demonstrated ability to deliver exceptional service, manage expectations, and handle guest or parent feedback with professionalism, empathy, and discretion.
- Communication Skills: Excellent verbal and written communication skills in English, with the ability to engage confidently with teens, parents/guardians, and teammates.
- Safeguarding, Safety & Public Health: Sound understanding of safeguarding principles, behavior management, and health and safety practices when working with minors; able to follow and uphold company and public health standards at all times.
- Planning & Organization: Strong organizational skills with the ability to plan schedules, manage multiple activities simultaneously, and adapt quickly to changing operational needs.
- Digital & Systems Literacy: Comfortable using MS Office (PowerPoint, Word, Excel, Teams) and willing to learn and use MedallionClass or similar guest engagement platforms and onboard systems.
- Personal Qualities: Passionate about working with teens and families, with a warm, friendly, and approachable personality; able to build trust and create a fun, inclusive environment.
- Cultural Awareness: Ability to establish and maintain professional working relationships in a diverse, multicultural environment, respecting different cultures, backgrounds, and perspectives.
- Resilience & Flexibility: Comfortable working in a fast-paced, shipboard environment with a variable schedule, including sea days, port days, evenings, weekends, and holidays.
Job Benefits
Embark on a career adventure like no other! As part of the Princess Cruises team, you’ll enjoy:- A competitive salary package.
- Your comfortable single cabin - your space to relax and recharge.
- Company-paid travel to and from the ship, so you can focus on the journey ahead.
- Access to exclusive areas and benefits onboard (depending on the rank and occupational group).
- A vibrant recreation and welfare program designed to support your well-being and work-life balance.
- Access to exceptional learning and development opportunities to grow your skills and advance your career.
- The chance to travel the world, exploring exciting destinations while doing what you love.
- A welcoming, inclusive, and dynamic work environment where your contributions are valued.
