Photo Video Manager
Department: Photo
Employment Type: Fixed Term Contract
Location: GLOBAL
Reporting To: Business and Brand Director
Description
Set a course for adventure with Princess Cruises!As one of the world's leading cruise brands and an employer of choice in the industry, Princess Cruises offers exciting career opportunities aboard a fleet recognized for exceptional guest experiences and innovation at sea.
Our teammates represent more than 60 nationalities and bring diverse talents, perspectives, and experiences to life every day. Together, we create memorable moments for guests while building rewarding careers in a supportive, inclusive, and globally connected environment.
At Princess Cruises, we are passionate about delivering exceptional service and creating unforgettable experiences. We are looking for individuals who share our commitment to excellence, thrive in a team environment, and take pride in making a positive impact on our guests and fellow teammates.
As part of the Princess family, you'll enjoy competitive benefits, professional development opportunities, international career pathways, and the unique opportunity to explore some of the world's most breathtaking destinations.
Key Responsibilities
As a Photo Video Manager, you will lead the onboard Photo & Video team in delivering exceptional guest experiences, driving revenue performance, and maintaining the highest standards of image quality, service, and compliance. You will act as a hands-on leader, coach, and business partner, ensuring that all photo and video operations support the Princess Cruises brand and contribute to an unforgettable guest journey.Key Responsibilities include:
- Revenue & Target Achievement: Own the delivery of photo and video revenue targets for each voyage, including Platinum Studio and other premium offerings, proactively identifying opportunities to grow sales and improve conversion.
- Operational & Visual Excellence: Oversee the end-to-end operation of the Photo & Video department, ensuring all marketing, visual directives, displays, and workflows are executed accurately, on time, and in line with corporate guidelines.
- Team Leadership & Development: Lead, motivate, and develop a diverse Photo & Video team, setting clear expectations, providing regular coaching, and creating individualized development plans to support performance and career growth.
- Performance Management: Monitor key performance indicators such as image count, sales per guest, and attach rates; conduct timely performance appraisals, provide constructive feedback, and implement Performance Improvement Plans where required.
- Guest Experience & Service Recovery: Champion a guest-centric culture within the team, ensuring prompt, professional responses to guest enquiries, requests, and escalations, and personally handling complex or sensitive service recovery situations.
- Collaboration & Stakeholder Management: Partner closely with the Business and Brand Director, Associate Hotel General Manager, and other onboard leaders to align campaigns, support onboard revenue initiatives, and share best practices across ships.
- Training & Communication: Conduct regular team and Assistant Photo Manager meetings to share business updates, review results, align on priorities, and reinforce service, safety, and brand standards.
- Inventory, Cost & Loss Control: Manage inventory, pricing, barcoding, and loss-prevention processes to protect company assets, control costs, and meet margin goals across photo, retail, and video lines of business.
- Quality & Brand Standards: Ensure all images, videos, and related products meet Princess Cruises’ quality standards, coaching the team on composition, technical execution, and brand-appropriate storytelling.
- Health, Safety & Compliance: Uphold all company policies, Fleet Regulations, Public Health requirements, and emergency response procedures, role-modelling safe working practices and ensuring team compliance at all times.
- Reporting & Continuous Improvement: Complete accurate end-of-cruise and periodic business reports, highlighting performance, risks, and opportunities, and lead the implementation of agreed improvement actions.
Skills, Knowledge & Expertise
- Shipboard Photo & Video Leadership: Significant experience in a Photo Manager, Photo Video Manager, or comparable leadership role, ideally within the cruise industry or a high-volume hospitality, retail, or entertainment environment.
- Photography & Videography Expertise: Strong technical knowledge of digital photography and video production, including studio, candid, and event photography, as well as basic editing and post-production workflows.
- Commercial & Revenue Focus: Proven track record of achieving or exceeding revenue targets, with a solid understanding of retail principles, pricing, promotions, and margin management.
- People Leadership & Coaching: Demonstrated ability to lead, coach, and develop a diverse, multicultural team, setting clear expectations, providing regular feedback, and managing performance fairly and consistently.
- Guest Service Excellence: A strong customer service mindset with the ability to engage confidently with guests, handle escalations professionally, and create memorable experiences that reflect the Princess Cruises brand.
- Operational & Organizational Skills: Excellent planning, time management, and organizational skills, with the ability to manage multiple priorities, busy trading periods, and competing deadlines without compromising quality.
- Communication & Collaboration: Confident verbal and written communication skills in English, with the ability to present results, influence stakeholders, and build effective working relationships across departments and levels.
- Analytical & Reporting Ability: Comfortable working with KPIs and business reports, interpreting data to identify trends, risks, and opportunities, and translating insights into clear action plans.
- Systems & Technology: Competence in using point-of-sale systems and digital imaging software; experience with shipboard or hospitality systems and MedallionClass technology is an advantage.
- Public Health, Safety & Compliance Awareness: Good understanding of shipboard safety, environmental, and Public Health standards (e.g. USPH), with a commitment to following Company policies, Fleet Regulations, and emergency procedures.
- Resilience & Adaptability: Ability to thrive in a fast-paced, shipboard environment, remaining calm, solution-focused, and flexible in response to operational demands and change.
- Values & Culture Fit: A role model for Princess Cruises’ values, with a strong sense of integrity, respect for diversity, and a passion for developing teammates and delivering outstanding guest experiences.
Job Benefits
Embark on a career adventure like no other! As part of the Princess Cruises team, you’ll enjoy:- A competitive salary package.
- Your own comfortable single cabin - your private space to relax and recharge.
- Company-paid travel to and from the ship, so you can focus on the journey ahead.
- Access to exclusive areas and benefits onboard (depending on the rank and occupational group).
- A vibrant recreation and welfare program designed to support your well-being and work-life balance.
- Access to exceptional learning and development opportunities to grow your skills and advance your career.
- The chance to travel the world, exploring exciting destinations while doing what you love.
- A welcoming, inclusive, and dynamic work environment where your contributions are valued.
