HAL - Beverage Runner - CSSI
Department: Beverage Svc
Employment Type: Fixed Term Contract
Location: India - CSSI
Reporting To: Asst Beverage Manager
Description
Responsible for providing courteous and professional service to our guests and fellow team members while striving to meet and exceed our revenue goals. Responsible for assisting all Bartenders, Servers, and Dining team members in the preparation and service of quality beverages according to all recipes and standards. Facilitating the prompt service of all products with a friendly, individualized experience for each guest. Beverage runners assist all beverage operations in all service areas and restaurants, including special events throughout the vessel by performing the essential duties and responsibilities listed below. Responsible for educating external and internal guests about our premium beverages and other retail products. Be willing to go the extra mile to assist guests and team members and recognize that every interaction is important, no matter how big or small.Responsibilities
All duties and responsibilities are to be performed in accordance with HAL standards, USPH, HACCP guidelines, and Responsible service of alcohol, Environmental policies, and safety procedures. Each shipboard employee may be required to perform all functions in various food and beverage service venues throughout the ship. Each employee is required to conduct oneself in a professional and courteous manner at all times.- The Beverage runner is responsible to assist the Beverage and Dining Teams and their respective Management in various aspects of the beverage and dining operations.
- Responsible for beverage running in all dining and specialty restaurant outlets.
- Responsible for deck service including clearing the open decks, deck furniture, towel service, requisitioning, assist in preparation of bar, parties, event set up, and support the team in service in all beverage service locations and various restaurants.
- Be aware and promote special cocktails, daily cocktails and special events.
- Assist in serving appetizers and beverages in the bars and lounges, as well as all other areas as required
- Garnish beverages as needed according to standard recipes and venue specifications promptly deliver all orders to appropriate sections and tables
- Respond to changes in the Beverage Department as dictated by the vessel and the shoreside management
- Reports to the bartender / Beverage Management while check in / check out and for regular breaks.
- Carry out any reasonable assignment as may be assigned by the Bartender and Beverage Management.
- Should possess basic product knowledge of all beverage offerings and basic knowledge of Mixology
- Anticipate guest’s needs and ensure they are met per company’s service standards, organize and prioritize service per appropriate service sequence
- Greets and welcomes all guests as per cruise line's standards of service provides and exchanges clean towels for guests in all open pool deck areas and transports used towels to the laundry facilities
- Stacks chairs and transports them to assigned pool or deck areas and maintains deck furniture in a clean and orderly fashion and report any maintenance or technical difficulty immediately to the Bartender or Beverage Management
- Works in collaboration with other team members (Restaurant, Bar Department, Galley, etc.) in order to ensure total guest satisfaction.
- Maintain professional interpersonal skills using tact, patience, courtesy and cooperative effective relationships with others and consistently display self-control, honesty with guests and other staff. o Collect and dispose of garbage on deck. Follow garbage-handling procedures
- Consistently maintain a well-groomed appearance, posture, and hygiene, make-up, technique and style should stay in line with company standards and move effectively and efficiently throughout the assigned areas.
- Posture, gestures, movement and walking should reflect the hospitality aesthetics
- Assume responsibility of the station’s assigned as per the guidelines and set standards
- Follow sanitation guidelines (USPH) and proper use and sanitation of Equipment
- Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs etc.
- Maintains safe and healthy work environment by following organization standards and sanitation regulations.
- Assists with new teammate training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
- Maintains a calm demeanor during periods of high volume or unusual events to keep operating area a per company standard.
- Helps to resolve in a satisfactory and proactive manner all service and product deficiencies and follows up on guest comments and/or concerns.
- Communicates information to Beverage Manager so that the team can respond as necessary to create the most efficient service possible.
- Maintains a clean and organized workspace at all times.
- Consistently responsible, maintaining regular attendance and timely completion of assigned duties.
- Recognize and acknowledge when guests are becoming intoxicated and/or are intoxicated. Monitor potentially intoxicated and/or disruptive guests and promptly bring to a Manager’s attention
- Carry out any reasonable assignment as may be assigned by the Bartender and Beverage Management
- Maintain a good working relationship with own colleagues and all other departments as well as superiors and Head Office
- Employee must occasionally perform other hotel related duties and support duties & other assigned non- revenue related tasks.
- Assists in the restocking of the bar locations and provision areas
- Attends meetings, training activities, courses and all other work-related activities as required. o Successfully passes responsible service of alcohol training within first 7 days of contract.
- Maintains safe and healthy work environment by following organization standards and sanitation regulations.
- Performs related duties as required. This position description in no way states or implies that these are the only duties to be performed by the shipboard team members occupying this position. Shipboard team members will be required to perform any other job-related duties assigned by their supervisor or management.
- Must have completed at least one contract HAL shipboard experience in hotel or galley background. o Must have a passion for beverages and past experience in food and beverage service is preferred.
- Ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers.
- Must have received overall exceed expectation more than twice in one complete contract.
- Should not have any active warning or disciplinary actions.
- Ability to speak additional languages preferred.
Hiring Criteria
- Excellent command of the English Language
- Knowledge of principles and processes for providing customer and personal service including needs assessment, problem resolution and achievement of quality service standards.
- Handle multiple tasks at one time.
- Ability to read, interpret and demonstrate the understanding of standard procedures and policies. o Ability to investigate and solve passengers complains, follows up and meet/exceed guest expectations.
- Basic knowledge of beverage handling procedures with regard to public health standards. o Ability to work positively and cooperatively in a diverse team environment to meet overall established timeframes for the entire bar service operation.
- Ability to train and guide assigned waiting staff.
- Work successfully as part of the team, while under pressure.
- Excellent appearance, self-starter.
- Maintain a positive morale and professional attitude.
- Revenue and guest satisfaction focused.
- Ability to handle food and hot beverages.
- Excellent open communication style with all levels of employees.
- Ability to communicate tactfully with all levels of management, co-workers and other shipboard employees to resolve problems and negotiate resolutions.
- Process information/ merchandise through POS register system.
Physical Requirements
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; talk and hear; and taste and smell. In the event of an emergency, the employee may be required to sit, stoop, kneel or crawl. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.- All shipboard employees must be physically able to participate in emergency life-saving procedures and drills. Full use/range of motion of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency requiring the lowering of a life boat.
- The employee must occasionally lift and/or move up to 20kgs.
- The employee must occasionally work in an environment where guests are permitted to smoke cigarettes and cigars.
- The employee must occasionally perform support duties & other assigned non- revenue related tasks.
- The employee must be able to perform regular shifts in outdoor environments such as ship open deck areas and private island destinations.
