Port Operations Supervisor

Where passion meets opportunity

The best of your adventures is the one you have yet to sail!

Your Purpose

The Port Operations Supervisor is responsible for coordinating the administrative, financial and HR reporting, training and operational support activities of the Port Operations Department during the Brazilian cruise season. The role acts as the central coordination point between suppliers, port authorities, government agencies, internal departments and Head Office, ensuring operational continuity, workforce readiness, compliance with company procedures and efficient support to embarkation and disembarkation operations across multiple Brazilian ports.

The position is primarily shore-based and focused on supporting port operations, workforce administration, supplier management, financial controls, reporting, training coordination and internal stakeholder requests. The role enables operational staff to focus on embarkation activities while ensuring that all administrative, financial and compliance requirements are delivered accurately and on time.

Your Impact

• Prepare and manage workforce plans, duty rosters, vacation schedules and manpower allocation across all Brazilian embarkation ports.
• Coordinate recruitment activities, onboarding processes and documentation for seasonal operational staff.
• Coordinate operational training programs, onboarding sessions, certification records and training compliance for seasonal and permanent employees.
• Act as the central coordination point between suppliers, port authorities, government agencies, internal departments and Head Office, ensuring timely communication and operational follow-up.
• Coordinate and monitor supplier payments, accruals and operational expenses through GLAM / GLAM Finance systems.
• Maintain operational records, embarkation reports, documentation, supplier files and reporting records required for audits, compliance and corporate governance purposes.
• Coordinate workforce administration activities, including attendance control, leave management and communication with Human Resources.
• Provide administrative and operational support during embarkation and disembarkation days, including weekends and public holidays throughout the cruise season.
• Support internal departments including Contact Center, Commercial, Legal, Finance, and MSC Shipping regarding operational requests and administrative matters.
• Coordinate Lost & Found cases, damaged and lost luggage cases, accommodation cabins for authorities, and other operational support activities related to port operations.

Your Journey so far

• Degree in Tourism, Hospitality and related fields;
• Fluent English, both written and spoken, including the ability to communicate effectively with internal and external stakeholders in a multinational environment. Knowledge of operational, maritime or cruise industry terminology is considered an advantage. Additional languages are a plus;
• Good knowledge of Microsoft Office applications, particularly Outlook, Excel, PowerPoint and Word;
• Previous experience in administrative support, operations coordination, workforce planning, scheduling, training coordination, supplier administration, contract management, HR support or similar functions is considered an advantage;
• Availability to travel when operational support is required.

Your Essentials

• Strong organizational and administrative skills, with excellent attention to detail and the ability to prioritize and manage multiple tasks simultaneously;
• Ability to communicate effectively and build professional relationships with different departments, suppliers, government authorities and external stakeholders;
• Ability to work under pressure, manage multiple priorities and meet deadlines in a dynamic operational environment;
• Team-oriented, proactive, adaptable, dynamic and solution-driven profile.

Our commitment

We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet.

Ready to turn your passion into something extraordinary? Join us at MSC Cruises, where new opportunities await. Apply today to be part of a global team that is pushing boundaries and achieving something remarkable. Your journey starts here!