Guarantee Engineer

Where passion meets opportunity

The best of your adventures is the one you have yet to sail!

Your Purpose

We are excited to be hiring for a Guarantee Engineer to join our growing Technical New Building Department. The Guarantee Engineer holds overall responsibility for the technical and contractual evaluation as well as the management of Guarantee claims, including the drafting of well-founded counterarguments, and the successful resolution of defects in the best interest of the company.

Your Impact

• Acts as the responsible person and primary contact between the ships, all Superintendents, shipyards aftersales teams and in general, all key stakeholders including company contractors.
• Manages the resolution of the Guarantee claims independently, fully recognising when escalation and subject matter expert engagement is necessary.
• Prioritises Top MSC Guarantee claims affecting the safety or operation of the vessel requiring immediate action.
• Oversees a quarterly positive cashflow financial balance whereby builders, repair yards and contractors have correctly compensated MSC Guarantee claim interventions involving both onboard personnel and contractors via an agreed reconciliation process.
• Provides an onboard Guarantee claim leadership presence for technical interventions and meetings as required.
• Drafts an accurate Guarantee claims monthly progress report highlighting both success and challenge.
• Updates the Guarantee claims database and coordinates onboard service interventions.
• Coordinates and chairs routine conference calls with builders to expedite Guarantee claims.
• Prepares, coordinates and leads quarterly Guarantee meetings which is primarily with builders, internal / external subject matter experts and other key stakeholders throughout the entire vessel Guarantee period.
• Provides effective leadership and guidance for the timely resolution of pending and open Guarantee claims.
• Ensures service intervention work plans are given the necessary level of due diligence, particularly those affecting guest experience, concerning hot work or working at height.
• Verifies all service reports are acknowledged by the relevant vessel discipline authority and filed.
• Upholds excellent key stakeholder engagement and professional relations with New Build project & inspection teams, ship builders, MSC onboard officers and all back-office staff.
• Champions the MSC Continuous Improvement culture and ensures lessons learned are correctly recorded and then properly communicated to action assigned stakeholders.
• Issues regular updates providing clear insight into progress, challenges, costs and upcoming service intervention forecasts for the month ahead.

Your Journey so far

• Bachelor’s Degree or equivalent in one or more of the following:
  • Marine Engineering
  • Naval Architecture
  • Electrical & Electronics Engineering
  • Nautical Engineering
  • Offshore Engineering
• Ability to comprehend and comment on technical drawings.
• Excellent IT skills in Outlook, Word, Excel, Power Point.
• Strong interpersonal skills combined with an excellent ability to communicate and negotiate effectively at all levels of management across diverse culture groups.
• Excellent organizational skills with a proven record to manage multiple activities in a fast-paced, dynamic environment, as well as the ability to manage tight schedules in extremely challenging situations.
• Autonomous, highly self-motivated and tenacious.
• Very capable of mobilizing resources, executing actions effectively and with strong problem-solving skills.

Your Essentials

• The right to live and work in the UK.
• Minimum 5 years of professional experience in a marine field such as:
  • Cruise ship deck or engine department officer
  • DFDE cargo vessel deck or engine department officer (LNG preferred)
  • Ship builder aftersales team
  • Ship repair Superintendent
  • Offshore mechanical or electrical engineer
• Fluent in English (spoken & written); knowledge of French, or Italian is a plus.
• Flexible to undertake regular global travel to both ship build / repair yards and vessels.

Our commitment

We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet.

Ready to turn your passion into something extraordinary? Join us at MSC Cruises, where new opportunities await. Apply today to be part of a global team that is pushing boundaries and achieving something remarkable. Your journey starts here!