Where passion meets opportunity
The best of your adventures is the one you have yet to sail!
Your Purpose
- The Visual Merchandising Manager is responsible for defining, implementing and continuously elevating the visual merchandising standards across all onboard retail environments of MSC Cruises and Explora Journeys.
- The role ensures that every boutique delivers a premium and consistent guest experience while respecting the identity of each cruise brand and the visual standards of the world's leading luxury and premium brands.
- With a particular focus on Fashion & Accessories, the role also coordinates the visual execution of Watches & Jewelry and Beauty & Duty Free boutiques in close collaboration with brand partners and Category teams.
- Working across HQ functions, onboard retail teams, architects, designers and luxury maisons, the Visual Merchandising Manager transforms commercial strategies into inspiring retail environments that maximize customer engagement and commercial performance.
Your Impact
Global Visual Merchandising Strategy
- Develop and continuously evolve the global visual merchandising strategy across MSC Cruises and Explora Journeys.
- Establish visual standards that reflect the positioning of each cruise brand while maintaining commercial effectiveness.
- Ensure consistency of visual execution across the global fleet.
- Develop seasonal visual merchandising calendars supporting commercial initiatives and product launches.
- Create scalable visual standards adaptable to different ship classes and boutique formats.
Fashion & Accessories Visual Leadership
- Lead all visual merchandising activities for Fashion & Accessories boutiques.
- Develop display concepts that enhance product storytelling and elevate the guest shopping experience.
- Optimize product presentation to improve visibility, conversion and average transaction value.
- Ensure collections are presented according to luxury retail best practices while adapting to operational realities onboard.
Watches, Jewelry & Beauty Coordination
- Coordinate with luxury watch, jewelry and beauty brands to ensure visual execution complies with brand guidelines.
- Manage the implementation of brand display furniture, point-of-sale materials, animations and seasonal campaigns.
- Coordinate installation of showcases, displays and branded environments during new openings and refurbishments.
- Act as the primary visual merchandising contact for supplier visual teams.
Retail Experience & Guest Journey
- Develop immersive retail experiences that encourage product discovery and storytelling.
- Ensure visual merchandising supports the overall guest journey across all retail spaces.
- Collaborate with Marketing to translate campaigns into engaging in-store experiences.
- Promote experiential retail through animations, pop-ups, product launches and seasonal activations.
Newbuilds & Boutique Development
- Support retail design for new ships, refurbishments and dry docks.
- Collaborate with architects, designers and Category teams to optimize store layouts and product presentation.
- Recommend fixtures, furniture, lighting, materials and display solutions aligned with luxury retail standards.
- Participate in boutique commissioning and opening preparations.
Brand Standards & Governance
- Develop and maintain the Global Visual Merchandising Guidelines.
- Conduct regular fleet audits to ensure compliance with visual standards.
- Identify opportunities for continuous improvement through performance analysis and guest feedback.
- Maintain strong relationships with visual merchandising teams from luxury brand partners.
Cross Functional Collaboration
- Partner closely with Retail Operations to maximize onboard commercial execution.
- Work with Planning and Order Management to ensure optimal VM material delivery.
- Partner with Performance to monitor category profitability and investment performance.
- Interface with cross-functional departments and stakeholders to ensure optimal coordination, communication, alignment and execution across the organization.
Leadership
- Lead and develop the Visual Merchandising function across the organization.
- Inspire a culture of creativity, attention to detail and luxury excellence.
- Coach onboard visual champions and retail teams on visual merchandising best practices.
- Promote innovation while ensuring operational simplicity and executional consistency.
Your Journey so far
- 8+ years of experience in Visual Merchandising within luxury fashion, premium retail or travel retail.
- Strong experience working with internationally recognized luxury and premium brands.
- Experience developing visual merchandising standards across multiple stores or international markets.
- Experience supporting new store openings and retail concept development.
- Experience in luxury department stores, fashion retail or travel retail is highly desirable.
Your Essentials
- Deep understanding of luxury visual merchandising principles and premium customer experience.
- Strong aesthetic sensitivity combined with commercial awareness.
- Excellent knowledge of fashion presentation, styling and luxury retail codes.
- Experience collaborating with luxury brands and managing brand visual guidelines.
- Strong project management and organizational skills.
- Excellent communication and stakeholder management capabilities.
- Ability to work across multicultural and international environments.
- Creative mindset supported by strong execution capabilities.
- Willingness to travel internationally and onboard vessels regularly.
Our commitment
We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet.
Ready to turn your passion into something extraordinary? Join us at MSC Cruises, where new opportunities await. Apply today to be part of a global team that is pushing boundaries and achieving something remarkable. Your journey starts here!
