Your Purpose
The Suite Host is ultimately responsible for the care and attention of our Guests in the most private places of their journey– their suite. The guest suite becomes for the duration of the journey, the guest private home, where the Suite Host will provide the highest service, contributing to an extraordinary journey, by going one step further to provide a personalized service.Your Impact
- Clean and prepare the guest suite per the Company standards and set up, for embarkation day and during the daily service
- Proper clean and sanitize all surfacing, following PH rules, avoiding cross contamination during handling of food, water and ice
- Correctly apply the food safety procedures and food quality requirements related to all processes
- Professional, courteous and friendly service for all Guests, and addressing their Guests by name, after the second night on board, maximize use of guest history info presented in special requests, ensure a high level of guest recognition
- Familiarize the guests and suite safety aspects, performing the Meet and Greet with all the guests from the specific working section. Familiarize the guests with facilities and controls, location of life jackets, muster station, emergency information, TV remote control, and light switches, Smart control, etc
- Follow up on all guests' special requests promptly
- Report for work on time, following correct uniform and work Company standard look, have the working trolley and cleaning supplies on the corridor, ready to start the working shift
- To report and follow up on any maintenance concerns raised in the working station
- Linen and towels to be change as per Company standards; full linen change every 3rd day or more often if required, daily change of pillowcase, unless different requested by guests
- Used towels to be changed morning and evening or kept unchanged is requested by Guests following the environmental policy
- Day cleaning and turn down service of all assigned suites, along with all other scheduled extra duties
- Clear control and safeguard of all stocks used
- Used room service tray to be removed from the guest suite and placed in the pantry; once the suite cleaning was completed, nothing to be left behind inside the suite
- Pickup and delivery of laundry to be done in accordance with Company procedure, properly checking the laundry slip placed inside the bag
- Maintain the flowers and plants in all suites and residences from the assigned section by watering them regularly and communicating with the Florist any extra care
- Collection and delivery to the suite of any literature or information dedicated to them
- Before embarkation, to make a full self-check of guest suite and bathrooms, ensuring all points comply with Standard Procedures
- Perform and follow up as requested the sanitation of shower heads, jacuzzi, toilet brushes and record these functions, as advice by Public Health
- Before embarkation, to make a full self-check of guest suite and bathrooms, ensuring all points comply with Standard Procedures
- To prepare all empty suites ready in every way for embarkation or for use by Guests of any given time
- To maintain the cleanliness of corridors and hallways in assigned section
- To ensure cleanliness, stocking, safe storage and good order of pantry or personal locker
- To ensure that all waste material is separated correctly per category and if needed, transported correctly to the Recycling Centre
- Ensure that vacuum cleaners are not used in guest suites or always before 09.00 am and after 21:30 pm
- To give No information about the status of the suites (empty, full, under repair etc.) to Guests or other personnel
- If required by the Housekeeper, to participate in baggage transport at the end of any specified cruise, and to ensure that baggage is carried safely
- Required to perform evening watch and long watch duties as schedule to each Journey
- Perform any additional cleaning tasks required by the Asst. Housekeeper or Housekeeper
Your Journey So Far
- A minimum of 24 months (documented and demonstrable) as a Cabin Steward on an Internationally trading Guest vessel, or a minimum of 2 years as a Room Attendant in a high-standard International Hotel (4/5 Stars)
- High School Graduate
- Basic knowledge on food safety
- Certificate of good service in a specialized housekeeping training facility
- Demonstrated understanding of all company sanitation standards relating to Housekeeping and Food Safety
- Demonstrated ability to work efficiently at high speed, in close co-operation with assistant
- For the Suite host safety and others on board, certain physical abilities will be maintained
- The Suite Host must be able to climb, bend, perform repetitive motion and eventually heavy lifting
- The Suite Host must maintain physical fitness to perform tasks associated with performed role
- Proficiency in Computers. Microsoft programs including but not limited to, Outlook, Word, Excel
- Fluent in written and spoken English. Any additional European languages is considered an advantage (Italian, German, Spanish, Portuguese, French).
Your Essentials
- Passport, visas, certificates as specified by the company and as required for exit from the port of origin and entry into the destination cruising area
- Food Safety/HACCP or USPH certification.
Our commitment
At Explora Journeys, we are redefining luxury ocean travel － where discovery, well-being, and a deep respect for the seas come together in harmony.
We seek passionate professionals who share our vision of a more immersive, transformative way to discover the world’s most inspiring destinations by sea.
Are you ready to turn your passion into something extraordinary? Join us at Explora Journeys, where an ocean of opportunities awaits. Your journey to the Ocean State of Mind starts here.
