Build the Future of Customer Service Technology
At Hurtigruten, we're transforming how we connect with our guests before, during, and after their journeys. We're looking for a Salesforce & Amazon Connect Developer to help shape and optimize our global customer service platform, bringing together Salesforce Service Cloud and Amazon Connect to deliver seamless, intelligent, and personalized customer experiences.
If you enjoy designing scalable solutions, integrating cloud platforms, and working closely with business stakeholders to solve real-world challenges, we'd love to hear from you.
What You'll Be Doing
As part of our Customer Systems team, you'll play a key role in designing, building, and enhancing our customer contact platform.
You will:
- Develop and maintain solutions across Salesforce Service Cloud and Amazon Connect
- Design contact flows, routing logic, IVR experiences, and omnichannel customer journeys
- Build integrations between Salesforce and Amazon Connect using APIs, AWS Lambda, and CTI solutions
- Configure and optimize agent experiences, call routing, and customer self-service capabilities
- Develop voice bots using Amazon Lex and AI-powered customer interactions
- Create and enhance Salesforce Flows, Apex components, and Lightning Web Components
- Monitor platform performance, troubleshoot incidents, and continuously improve reliability
- Collaborate with Product Owners, Solution Architects, Operations teams, and external vendors
- Contribute to technical design discussions and platform roadmap initiatives
Technology You'll Work With
- Salesforce Service Cloud, Salesforce Flows, Apex, Lightning Web Components (LWC)
- Amazon Connect, Amazon Lex, AWS Lambda
- CloudWatch, DynamoDB
- REST APIs
- CI/CD & Infrastructure as Code
Who we are looking for
We believe great candidates come from different backgrounds. You may be the right fit if you have:
- 3+ years of Salesforce Service Cloud development experience
- Hands-on experience with Amazon Connect or similar contact centre technologies
- Experience building integrations between enterprise platforms and cloud services
- Strong understanding of APIs and event-driven integrations
- Experience creating solutions using Apex, Flows, and Lightning Components
- Familiarity with AWS services such as Lambda, IAM, CloudWatch, and DynamoDB
- Excellent analytical and problem-solving skills
- Strong communication skills and the ability to collaborate across technical and business teams
Bonus Points If You Have
- Salesforce certifications (Platform Developer, Administrator, Service Cloud Consultant)
- AWS certifications
- Experience with Service Cloud Voice
- Knowledge of telephony technologies including IVR, SIP, and call routing
- Experience in customer service, hospitality, travel, or high-volume service environments
What Success Looks Like
In this role, you'll:
- Improve customer and agent experiences through smarter contact centre solutions
- Deliver reliable and scalable integrations between Salesforce and AWS platforms
- Drive automation and operational efficiency
- Contribute to the modernization of a business-critical customer service platform
- Become a trusted technical partner across multiple business functions
Why Join Hurtigruten?
- Work in an international, multicultural Salesforce team spanning three locations: Tallinn, London and Oslo, with eight nationalities and a good gender mix
- Work on Global Customer Experiences
- Your work will directly impact how guests interact with one of the world's most recognised travel brands.
- Modern Technology Environment
- Work with leading cloud technologies across Salesforce and AWS
- International Collaboration
- Partner with teams across Europe and support a global customer base.
- Growth and Development
- Expand your expertise through certifications, challenging projects, and cross-functional collaboration.
- Hybrid working environment with a collaborative office culture in Tallinn
We welcome applicants from all backgrounds and believe diverse perspectives make our teams stronger.
Ready to help transform customer service technology and create exceptional guest experiences? Apply today.
What we offer
- Monthly Salary: based on the experience, starting from 4100. EUR (gross)
- Extra time off: 28 vacation days + 6 extra paid days each year.
- Health & wellness: Choose sports compensation or extra health insurance.
- Travel perks: Amazing staff discounts on Hurtigruten voyages.
- Growth: Support for language learning and professional development.
- Office perks: Brand new office in new building. Free coffee & tea, and fun team events like Summer Days or Christmas parties.
- International vibes: Work with 200+ colleagues from over 40 countries.
