About Us
Metropolitan Gaming is about more than the games or the buzz of the venue.
It’s about energy. Atmosphere. Service that’s sharp and in sync with the moment.
Driven by people, we’re a diverse, close-knit team who back each other, celebrate wins and create great experiences together. If you’re upbeat, curious and ready to get involved, you’ll feel at home here. Personality matters. Every shift is a chance to make your mark.
Why Join Us
A place to grow, not just a job. You’ll be recognised for great work and given opportunities to build your skills and grow your career
Alongside competitive pay, you can also expect:
- Discounts and perks across travel, retail, hospitality and wellbeing
- Company pension scheme and life insurance cover
- Discount on Food and non-alcoholic beverages across all venues
- Season ticket loan and cycle to work scheme
- Refer a friend bonus reward
What We Are Looking For:
We are looking for an Assistant Casino Manager to support and assist the Venue Director and Casino Managers in achieving the highest possible standard in the overall operation of the club and to ensure that the requirements of the Gambling Act, Company’s Gaming Manual and Code of Conduct, Health and Safety legislation and all company rules and procedures are complied with.
Main Responsibilities
- All gaming operations are carried out to optimum standards of efficiency.
- Outstanding levels of customer service are delivered by the gaming team on a consistent basis in line with company expectations.
- You can proactively contribute towards discussions on the business at management meetings. This may include discussions of a commercial, procedural or people management nature.
- Supports the implementation of all internal and external marketing and sales activity.
- Gaming is conducted to the Rules of Casino Games and Company procedures and report any breaches promptly through the required reporting procedures.
- Ensure that at all times the venue has the optimum level of suitably experienced staff on shift so as to achieve maximum efficiency.
- Good communications are developed and encouraged throughout the venue and with other properties where necessary which includes the effective co-ordination of and liaison with ancillary departments is maintained.
- All information emanating from visits by officials of statutory bodies is passed to the Venue Director and/or Casino Manager on duty.
- Place a high priority on good customer relations on the casino floor. This duty includes having a good knowledge of players, their gaming methods, performance at the tables and their status in relation to cheque encashment.
- Supervise all team members with the job holder’s area of jurisdiction and ensure that standards of inspecting and dealing required by the Gaming Manual, Rule of the Game and other Company rules and procedures are adhered to.
- As and when required to carry out the duties of Inspecting.
- Ensure that all gaming equipment is functioning properly, ensure the maintenance of adequate floats and maintain an hourly report sheet with casino results and cash drop. Assist with the supervision of count procedures.
- Notify senior management immediately of any disputes that cannot be settled on the casino floor and of any customer requests that cannot be similarly settled
- Ensure junior members of the team are developed by providing support, offering feedback on a regular basis and by following company procedures regarding development reviews, appraisals or any other performance management tools.
- Conduct investigations into employee absences, grievances and disciplinary matters.
- When required conduct disciplinaries and grievance hearings at the request of senior management.
- Assist with identifying the potential of gaming team member so as to assist senior management to make informed decisions in relation to training, salaries and promotion.
- Identify team members who are under performing and recommend remedial disciplinary action and to conduct appraisals as and when required.
- Actively promote and ensure company initiatives are followed concerning the engagement of employees.
- Role the behaviours of on-the-spot coaching and feedback and ensure that all DI’s understand the importance of this within their roles and that they provide such interactions at every possible opportunity.
- Use appropriate reward and recognition interventions [for example, ecards, Spot Awards, snapshots/file notes, Employee of the Month nominations] to shine the light on role model employees.
- Promote the licensing objectives as set out in Gambling Act 2005, including all aspects of compliance with AML/CTF and Social Responsibility policies and procedures.
- Report to the central compliance function, and then follow any guidance from central compliance, any matter regarding regulatory compliance that: is outside a Casino Manager or Venue Director’s level of expertise; relates to a high-risk customer or transaction; involves a potential criminal matter or otherwise involves dishonesty, theft, fraud or collusion with a customer; may need to be reported to the Gambling Commission as a ‘key event’ or which could result in regulatory action.
- Adhere to continual reporting requirements to the centralised compliance organisation within UK/EMEA of routine matters.
- Cooperate fully with regulatory authorities on any requests for information and on any compliance or audit assessments, internal or external.
- Ensure full compliance with company and legal procedures in all areas to include, for example, money laundering, gaming activity, health and safety, hygiene and fire regulations.
- Liaise with the security department to ensure general security, monitoring, health and safety regulations and fire evacuation procedures are complied with.
- Carry out checks of gaming equipment and ensure it is properly maintained.
Service Behaviours
Our Assistant Casino Managers are expected to always demonstrate our key service behaviours:
- On It: Demonstrates responsiveness and initiative by anticipating guest and operational needs, ensuring prompt and effective service delivery.
- Upbeat and Positive Attitude: Maintains a professional, enthusiastic, and solution-oriented demeanour that fosters a welcoming and energetic environment.
- Be Nice: Treats guests, team members, and stakeholders with courtesy, respect, and professionalism in all interactions.
- Open and Close: Engages openly and warmly at the start of every interaction and ensures each conversation or service exchange concludes with clarity, courtesy, and appreciation.
Please Note: You must be aged 18 or above and have the right to work in the UK
This position requires working nights, evenings, weekends and shifts that coincide with a 24/7 trading week so individuals should be flexible in their scheduling.
Assistant Casino Managers will spend a large portion of their shift on their feet working directly with the public.
